A couple of comics I liked from May 11, 2007 Austin American Statesman. The second one reminds me of recent tech support (for my computer) I received from HP in Chennai. Over all, I am really impressed by the knowledge and professionalism of the young and enthusiastic staff in Chennai (I called HP many times and my calls go to Chennai, every time - may be it's Tex support center!).
Once, this 22-year old (highly motivated) fresh graduate (she told me a bit of her story on the phone, while we were waiting for the machine to reboot) didn't have an answer to a compatibility issue I had with my Iomega drive. She tried really hard to find a solution - talked to a few of her colleagues and she even tried to hook me up with some HP tech support guy in Cairo, Egypt! She kept me on the phone for a couple of hours, but she found the solution. I have been making sure in such cases that their supervisors are made aware of their professionalism, by putting in a good word to the managers after the call.
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