When we call customer service, it is very hard to reach a live operator these days. Reminds me of a Simpsons episode involving a 911 caller. The automated voice goes something like, "if you are being robbed, press 1, if you are injured, press 2,... if you are being murdered, press 9 or hold on the line"
Here are a few tricks for reaching live operator, from the Reader's Digest.
1. Push zero repeatedly, say "Operator" or "agent" or simply stay on the line until the end of options.
2. Check out gethuman for shortcuts for reaching an operator, for the company you are looking for.
3. Opt for sales. Someone will be with you immediately!
4. Select "Spanish" and reach a bi-lingual operator
5. Call from a friend's phone. Because, if you are a registered through your phone, you will not get the special "potential customer" status.
6. Call the company collect on their international toll-free number.
Wednesday, July 9, 2008
Dodge Automated Service
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2 comments:
Ha, ha; good tips, Gopa.
The other day, i tried HP India and it was impossible. The 1800 number i called resulted in pointers to other 1800 numbers!
Thanks Raama. Yes, many have become smart. One of the Dell guys told me that after buying the computer, if I make just one call to their customer service, their profit on that unit would be gone.
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